FAQs and Troubleshooting

Logging In

• Login Issues and Resetting Your Password
• Expired License/Device Deactivated

Drone Operation

• FAA Remote ID (RID) Requirements
• My Drone Won't Take Off!
• Setting the Startup App on DJI Enterprise Controller
• Limited Altitude / Distance / Speed / Other Restrictions with DJI Drones
• Canceling RTH
• Flight Control App Becomes Unresponsive

See all 17 articles

Cameras & Video

• Autel EVO II Not Streaming to Ops Hub
• Video Color Appears Wrong on Android
• DJI Smart Controller Camera/Record Buttons
• Missing Zoom in Video Mode
• Only One Video Stream on Dual Gimbal Drone on Android
• Video is not Displaying

See all 9 articles

Network & Data

• Firewall & Network Security Settings
• My Map Doesn't Show Addresses
• Incorrect Current Location in Ops Hub
• Unable to File NOTAMs
• Serial Number Mismatch
• Location is not Displaying in a TX Log

Event Planning

• Event Preparation Checklist
• DJI QEP Program