DroneSense Support
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Thank you for choosing DroneSense!
Our goal is to provide highly reliable software that will support your needs as you grow your drone program. We know that dependability is paramount, and our job is to be there for your organization when you need us. If you're not currently a user and want to learn more about how DroneSense can help your organization manage its UAS program, click here to request a demo.
Use the Knowledge Base, available from the buttons above, to access articles about basic usage and common issues. Create a user profile and log in to access more support articles and troubleshooting information beyond what is available to non-users.
Please do not hesitate to reach out to us via email or phone:
- Email: help@dronesense.com
- DroneSense 24/7 phone support: 833-DSHELP-5 (833-374-3575)
- Axon Air 24/7 phone support: 888-AIR-AXON (888-247-2966)
Promoted articles
- Requesting a Product Demo
- Supported Drones (by Class)
- Subscribe to Release Updates
- Signing Up For Support
- Email and Phone Support
- Release Notes for 9/19/2024
- DroneSense Remote Release Notes for 9/9/2024
- Web Release Notes for 9/5/2024
- DroneSense Remote Release Notes for 8/26/2024
- Web Release Notes for 8/8/2024
- Web Release Notes for 8/6/2024
- Web Release Notes for 8/1/2024
- Web Release Notes for 7/23/2024
- Web Release Notes for 5/16/2024
- DroneSense Remote Release Notes for 4/22/2024
- Web Release Notes for 4/4/2024
- DroneSense Remote Release Notes for 4/2/2024
- Web Release Notes for 3/7/2024
- Web Release Notes for 2/13/2024
- Web Release Notes for 2/1/2024
- Web Release Notes for 12/13/2023
- Android Release Notes for 9/19/2024
- Android Release Notes for 8/29/2024
- Android Release Notes for 8/15/2024
- Android Release Notes for 7/25/2024
- Android Release Notes for 7/2/2024
- Android Release Notes for 6/17/2024
- ALERT: Required Update for DJI v5 SDK Drones
- Android Release Notes for 6/5/2024
- Android Release Notes for 5/8/2024
- iOS Release Notes for 5/15/2024
- Android Release Notes for 4/22/2024
- Android Release Notes for 4/2/2024
- Android Release Notes for 2/12/2024
- Android Release Notes for 1/25/2024
- Android Release Notes for 1/11/2024
- iOS Release Notes for 11/30/2023
- Android Release Notes for 11/16/2023
- Android Release Notes for 11/7/2023
- Login Issues and Resetting Your Password
- Expired License/Device Deactivated
- Firewall & Network Security Settings
- Installing the DroneSense Apps
- Installing Firefox on Smart Controller Devices
- Screen Sharing with DroneSense and DroneSense CoPilot
- What is DroneSense CoPilot?
- Android Release Notes for 9/19/2024
- Android Release Notes for 8/15/2024
- Android Release Notes for 7/25/2024
- Android Release Notes for 7/2/2024
- Android Release Notes for 6/17/2024
- Android Release Notes for 6/5/2024
- Web Release Notes for 5/16/2024
- Android Release Notes for 5/8/2024
- Android Release Notes for 5/1/2024
- iOS Release Notes for 5/15/2024
- Android Release Notes for 4/22/2024
- Axon Air Remote Release Notes for 4/17/2024
- Web Release Notes for 4/4/2023
- Android Release Notes for 4/2/2024
- Android Release Notes for 2/12/2024
- Web Release Notes for 2/1/2024
- Android Release Notes for 1/25/2024
- Android Release Notes for 1/11/2024
- iOS Release Notes for 11/30/2023
- Android Release Notes for 11/16/2023
- Android Release Notes for 11/7/2023
- Installing the Axon Air Apps