Thank you for choosing DroneSense!
Our goal is to provide highly reliable software that will support your needs as you grow your drone program. We know that dependability is paramount, and our job is to be there for your organization when you need us.
If you're not currently a user and want to learn more about how DroneSense can help your organization manage its UAS program, click here to request a demo.
This Support portal provides several options for getting help:
- Use the Knowledge Base, available from the buttons above, to access articles about basic usage and common issues. Create a user profile and log in to access more support articles and troubleshooting information beyond what is available to non-users.
- Click the Support widget in the lower righthand corner to submit a help request to our support team. Someone will get back to you shortly.
You also can access this support portal directly from DroneSense Web by clicking your username in the upper right and selecting Help.
Please do not hesitate to reach out to us using the Support widget, email us at firstname.lastname@example.org, or call our support number at 833-DSHELP-5 (833-374-3575) if there's any way we can help.
- Requesting a Product Demo
- Supported Drones
- Subscribe to Release Updates
- Signing Up For Support
- Email and Phone Support
- Submitting a Help Request
- Release Notes for 2021.09.24
- Release Notes for 2021.09.17
- Release Notes for 2021.09.03
- Release Notes for 2021.08.26
- Release Notes for 2021.08.11
- Release Notes for 2021.07.28
- Release Notes for 2021.07.21
- Release Notes for 2021.07.16
- Release Notes for 2021.09.22
- Release Notes for 2021.09.21
- Release Notes for 2021.09.10
- Release Notes for 2021.09.09
- Release Notes for 2021.07.29
- Anafi Firmware and App Update
- Mobile Device Streaming
- Streaming Telemetry Data and Video from Mobile Devices
- Map Markers
- Reporting: Data Export to CSV
- Login Issues and Resetting Your Password
- Expired License/Device Deactivated
- My Drone Won't Take Off!
- Limited Altitude / Distance / Speed / Other Restrictions
- Canceling RTH
- Z15 Spotlight Support
- Only One Video Stream on Dual Gimbal Drone on Android
- Video is not Displaying