Firewall & Network Security Settings

DroneSense/Axon Air video should work with most typical network security setups.

If you're running into issues getting access to streaming video or connecting to other features or services of the DroneSense/Axon Air platform, you might be encountering a restriction on your network.

To remedy this issue, go to the Trust & Security page on the DroneSense company website by selecting Resources > Trust & Security from the top menu bar.

From this page you can click the lock icon to request access to a PDF of our firewall and network settings that you can share with your agency's IT department to ensure traffic to and from DroneSense can be accessible on your network devices. Be sure to choose the correct PDF for your geographic region.

Additional Support

If your network uses more specialized security or if you run into any issues implementing these network settings, please reach out to us at help@dronesense.com and our Support team will happy to work with your IT organization to ensure successful and secure access to the DroneSense platform on your network.