Retrieving Device Logs from DJI Dock 3

Instructions

1. Power On the Dock
   Connect DJI Dock 3 to a stable AC power source and verify that all power switches inside the electrical cabinet are ON.
   Pro tip: Wait 1–2 minutes after power-up to ensure internal systems fully initialize before connecting USB.
2. Connect the USB-C Cable
   Open the electrical cabinet and connect your computer to the dedicated USB-C data port on the Dock.
   Pro tips:
   • Use a known data-capable USB-C cable (USB 3.x preferred).
   • Avoid hubs or adapters—connect directly to your computer.
   • If possible, use a short cable (<1 m) to prevent signal issues.
3. Launch DJI Assistant 2 (Enterprise Series)
   Open DJI Assistant 2 (Enterprise Series) on your computer.
   Pro tips:
   • Download the DJI Assistant 2 program from DJI's website and not a 3rd-party site: https://www.dji.com/downloads/products/dock-3#tuning_params
   • Make sure you are using the Enterprise Series version. Consumer versions of DJI Assistant 2 will not detect Dock 3.
   • Run the application as Administrator (Windows) to avoid USB permission issues.
4. Select the Dock 3 Device
   DJI Assistant 2 should automatically detect Dock 3 and display it on the home screen. Click the device icon to enter its management interface.
   Pro tip: If the device does not appear within ~30 seconds, disconnect/reconnect the USB cable and relaunch the software.
5. Export Logs
   Navigate to Log Export (or Data & Logs, depending on version).
   Select the required log types:
   • Dock system logs
   • Aircraft logs
   • Remote controller / internal control logs
   • App or system operation logs
   • Click Save to Local and wait for the export to complete.
     Pro tip: Log exports can take several minutes—do not disconnect power or USB during export.