For some support issues, you might be asked to upload device logs from your mobile device to the DroneSense support team to review and troubleshoot. Complete the following steps to do this:

NOTE: You will need to be connected to the internet, but a drone does not need to be connected to the remote.

Android

1. Log into the DroneSense app and join a Mission.
2. Tap the Settings icon in the top right corner of the screen.
   
3. Scroll to the bottom of the window, tap Versioning, and then Advanced.
   
   
4. Tap the View button. The current log is displayed first. 
   
5. Scroll to the top of the screen and you will see a row of buttons appear. Tap on the Upload button and you should see scrolling dots appear. The scrolling will stop once the logs have been uploaded.
   
   You can scroll to the bottom of the log to confirm the logs have been uploaded.
   
6. Scroll up to the view button bar and tap the X in the top right corner to close the log viewer.
   

iOS

1. On the DroneSense Mobile app, tap Settings.
2. Under General Settings, tap Versioning. On Android, then tap Advanced.
3. In the Versioning view, tap the View button for Device Logs. 
   
   
   Optional: You can scroll through the list of logs using the Previous and Next buttons. If you've been experiencing issues/errors, they will appear as red text. Note the dates provided for the errors to rule out any that are old or otherwise might not be relevant to the issue you're experiencing.
4. Tap Upload Logs. This will securely send the device logs to the DroneSense Engineering team for review.
   
   
5. Tap the X in the upper right to exit the Device Logs view and return to the main view of the app.

Our support team will review your log file and follow up with you on the support request if you need more help.