DroneSense Support offers an optional text messaging (SMS) program so customers can contact our support team by text and receive support content, such as help article links and ticket updates. This page explains how the program works, how to opt in or out, and how your information is handled.
DroneSense Support SMS Program
Messages are sent by DroneSense Support to DroneSense customers and users who contact us for support by text message, who opt in to receive support text messages through our support request form, or who agree to receive support text messages during a support call. Messages include replies to support inquiries, ticket status updates, troubleshooting steps, and links to DroneSense Help Center articles. We do not send marketing or promotional messages through this program.
How to opt in
You can join the DroneSense Support SMS program in any of these ways:
- Text us first. Send a text message to DroneSense Support at (833) 374-3575. You can also text DroneSense Support at (512) 582-0444. By texting us, you agree to receive text message replies about your support request.
- Opt in on our support request form. When you submit a request at https://support.dronesense.com/hc/en-us/requests/new, you can enter a mobile number and check the optional Text Message (SMS) Consent box to receive support text messages from DroneSense Support about that request and future support requests until you reply STOP. Providing a mobile number and checking the box are not required to submit a request.
- Agree by phone. During a support call, a DroneSense Support agent may ask whether we can text you about your support requests. We will only text you if you say yes, and we record your consent on your support ticket.
When you opt in through our support request form or by phone, you will receive a confirmation text message from DroneSense Support with help and opt-out instructions.
Consent to receive text messages is never a condition of receiving support. You can always contact us by email, by phone, or through the Help Center instead.
Message frequency and rates
Message frequency varies based on your support activity. Message and data rates may apply for any messages sent to you from us and to us from you. If you have questions about your text or data plan, contact your wireless provider.
How to opt out
You can cancel the SMS program at any time. Text STOP to (833) 374-3575 or (512) 582-0444. After you send STOP, we will send one message confirming that you have been unsubscribed, and you will no longer receive text messages from us. To join again, text START to (833) 374-3575 or (512) 582-0444.
How to get help
For help with the SMS program, text HELP to (833) 374-3575 or (512) 582-0444. You can also contact DroneSense Support by email at help@dronesense.com or by phone at (833) 374-3575.
Carrier disclaimer
Carriers are not liable for delayed or undelivered messages.
Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors that support our services, such as customer service providers. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.
For more information, read our Privacy Policy and Platform Terms & Conditions.
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