Dock Alerts and Maintenance

In this support article, we will learn how to check if any docks have Alert Messages, put the docks associated with your remote account into Maintenance Mode, and accomplish various maintenance tasks while in this mode for your DJI Dock 1, Dock 2, and Dock 3.  

View Alert Messages or to enter Maintenance Mode, you must first be signed into Remote and then navigate to Remote Drones.  

You will then select the desired dock from the list of Remote Drones.  Within the open dock panel, click the information icon on the far right next to the three dots.  This will open the Dock Information Panel.

Alert Messages 

In the Remote Drones Panel you will be easily able to see the status of the dock.  If the dock has a red or blue alert indicator icon indicating the critical level of the alert and number of alerts present.  This will be found over the 3 dots located to the far right of the Dock information that dock has an Alert Message that would need to be viewed and addressed.  

Non-Critical Alerts will indicate in a Blue Information Icon and Critical Alert Messages will indicate with a Red Information Icon. 

To view the Alert Message, click on the 3 Dots located at the upper right corner of the Dock Information panel. 

Then click on View Alerts to display the Alert. 

The Alert Message will then be Displayed and will persist until corrected. 

Maintenance Mode 

This panel shows various information about your dock. To enter Maintenance Mode for your dock, click on Enter Maintenance Mode.

 The docking indicator will change from Ready to Remote Maintenance.  During this time, the dock will not be able to launch or recover any aircraft.  

While in this mode, the user can change and adjust the settings of the Dock Operations Panel and the Dock System Panel. 

In the Dock System Panel, the user can: 

• Restart the dock
• Adjust climate control
  • Turn on or off the Dehumidifier 
  • Turn on or off the Air Conditioner 
  • Turn on or off the Heater 
•  Format Dock Data Storage

In the Dock Operations Panel, the user can:

• Open and Close the Cover 
• Power on and Off the Aircraft 
• Open and Close the Pusher
• Turn on or off Charging 
• Edit the Charging Mode
• Turn on or Off the Dock Light 
• Turn on or Off the Dock Alarm

Syncing Geofences

4/10/2025 Note: Customers must manually sync geofences to each dock after this release. Sync is also required when adding new geofences or making edits to geofences. Users will receive the following warning when making new geofences or editing existing ones.  The changes will not be enforced until the Geofence has been synced. 

DJI Docked Drones will follow the abovementioned process to establish the Geofences on the DroneSense Remote Platform.  For additional information on Geofence behavior please refer to the support article: Geofences.

1. The remote maintenance window has a new “Sync Geofences” button. 
2. It is visible when the dock is NOT in maintenance mode.

It will show the timestamp of the last time the sync was done.  Once they click Sync Geofences, they will receive the message below.

• It will show the timestamp of the last time the sync was done. The timestamp will only work in the browser for the RO or the person who synced the geofences, not anyone in the system at this time.

Troubleshooting

If users notice general behavior with connectivity issues or noticeable latency, it is recommended that they perform a refresh and renew action.  

To complete a refresh and renew action.  You should do a Dock Reset by clicking the Restart Button in the Dock System Panel.  This will refresh the dock's connection time and point on the server.  This renews the dock connection with the system and can improve system operation.