This issue was resolved on 10/4/2025 at 9:00 PM EST.
We recently experienced an issue during our email system transition that caused a number of support tickets to be created in error. Our team is aware of the problem and is actively working to clean up these duplicate or incorrect tickets.
If you received a ticket confirmation that seems unrelated or unexpected, please rest assured that no action is required on your part — your actual support requests are safe and being handled as usual.
We appreciate your patience as we complete this cleanup process, and we apologize for any confusion this may have caused.
Thank you for your understanding and continued support!
— The DroneSense Support Team
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The issue has now been fully resolved, and all tickets created in error have been identified and removed.
We appreciate your patience and understanding while we worked through this. If you have any questions or concerns, please reach out to us at help@dronesense.com.
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