To add a new Skydio aircraft to your DroneSense Account, several steps are required to bring that aircraft into DroneSense. Your Aircraft will be added to DroneSense automatically; do not manually add your new Skydio aircraft to your account.
NOTE: The Skydio integration is only available for customers on our US server. Confirm your organization is hosted on the US server before following these steps — the integration will not work otherwise.
NOTE: The email address of the pilot must be the same in DroneSense and Skydio in order to associate the flight logs correctly when the data is pulled from the Skydio Cloud. If there is not a matching pilot email address in both systems, the flight data will be skipped for that record. This includes any flights without a pilot in Skydio Cloud.
If the Skydio Aircraft was ever a part of another DroneSense Organization, it must be archived in that DroneSense Organization after it is claimed in the new Skydio Cloud Account. If not, it may still stream to the Old DroneSense Organization.
Claim the vehicle in the Skydio Cloud Account.
- Select Settings
- Select Devices
Select Claim Device
- Enter vehicle WiFi (eg SkydioX10: - xxxx) or battery serial number.
Test Flight
A test flight needs to be completed with the aircraft to create a fresh flight log. This flight log MUST have telemetry information in order to be processed into DroneSense.
Verify that this Flight Log and Flight Telemetry are available in Skydio Cloud.
Flights Without Telemetry
If a Skydio flight shows no address or location available in Skydio Cloud, DroneSense will not be able to process it — telemetry information is required for a flight record to be pulled into the Organization.
Flight Logging in DroneSense
Allow 2 to 5 minutes for the DroneSense Log Processor to retrieve the flight data from the DroneSense Log and import it into the Organization.
You should then be able to verify that the hardware was automatically created in the Org, and the Aircraft has Onboard Configuration Information.
Once the vehicle has been created with onboard configuration information, live streams will be transmitted through DroneSense for that drone, as long as we receive webhooks from Skydio when it is started.
If, for some reason, the flight does not get processed into DroneSense after 5 minutes, you can manually start the process as an Organization Admin by navigating to the Admin Section of Airbase, the Settings page, and scrolling down to the Skydio API, and then clicking Load Historical Skydio Flights
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