Browsers
DroneSense Web can be run on recent versions of Chrome, or Safari on Mac OS.
For Ops Hub on iOS devices, be sure you are using iOS version 12 or later and the Safari browser. Android users should use Google Chrome.
Tablets
The flight control app supports the following tablets running iOS 12 or later:
- Best: iPad Pro 4th or 3rd generation (2020 or 2018), iPad Air 4th or 3rd generation (2020 or 2019), iPad 8th generation (2020) iPad Mini 5 (2019)
- Good: iPad 7th or 6th (2019 and 2018), iPad Pro 2rd generation (2018)
- Minimum: iPad 5th generation (2017), iPad Mini 4 (2015), iPad Pro 1st generation (2016/2015)
Note that 11 inch iPad Pro models might not fit all "regular" size tablet cradles that attach to the remote controller.
The older a tablet is, the more likely it will experience some issues with overheating due to hardware limitations, especially with video streaming and in high-temperature environments.
Cables
For best results, make sure you're using a Lightning to USB cable specifically listed as compatible with Apple devices, as generic or inexpensive cables can cause issues on some devices. For the iPad Pro models with a USB-C connector, we also recommend sticking with Apple-compatible cables.
DJI also sells cables that support iPad devices that have been shown to be reliable replacements for Apple-manufactured cables.
If you choose a third-party cable, it is often best to avoid thickly insulated or otherwise stiff or inflexible cables, especially when using iPad Pro tablets that have a USB-C port. Sideways tension on the cable can cause the tablet and drone controller to have a poor connection. When this happens, it can result in lost communication with the drone, camera functions not loading or buttons missing, unreliable video streaming, or even application crashes.
Finally, frayed cables or damaged or otherwise loose USB or Lightning connectors can cause unpredictable issues with connectivity and application stability. Be sure to include cable inspection as part of your regular maintenance schedules, and have extra cables on hand if you notice unstable performance of the application or drone.